Refund policy

At The Finishing Touch, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.

Eligibility for Refunds

Items must be returned within 30 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached. Items must be returned with the original packaging and any accessories or documentation included.

Refund Process

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected] or call us at +123-456-7890 to request a Return Merchandise Authorization (RMA) number.
  2. Include the RMA number on the return shipping label.
  3. Ship the item back to us at the following address:

    The Finishing Touch Returns
    123 Fashion Avenue
    Beauty City, CA 12345

  4. Once we receive the item, we will inspect it and notify you about the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment.

Refund Timeline

Refunds are typically processed within 7-10 business days after we receive your returned item. Please note that it may take an additional 3-5 business days for the refund to reflect on your bank statement.

Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized items.
  • Items that have been worn or altered.
  • Items that are damaged due to improper care or misuse.

Refunds for Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will replace it or issue a refund at our discretion.

If you have any questions or need assistance with your refund, please contact our customer service team at [email protected] or call us at +123-456-7890.